Last Updated: June 21, 2024

Introduction

At Iris for Her, we strive to provide our customers with high-quality fashion products and a pleasant shopping experience. This Refund and Returns Policy outlines the terms and conditions regarding the return and refund of products purchased from www.IrisForHer.com (the “Website”). By making a purchase on our Website, you agree to the terms of this policy.

1. General Policy

Once our products have been shipped, they can no longer be returned or refunded. We encourage you to review your order carefully before making a purchase to ensure that it meets your expectations.

2. Order Cancellation

  • Before Shipment: If you wish to cancel your order, please contact us immediately at [email protected]. If your order has not yet been shipped, we will cancel your order and process a full refund.
  • After Shipment: If your order has already been shipped, we regret that we cannot cancel the order or provide a refund.

3. Damaged or Defective Products

In the unlikely event that you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will require the following information to process your claim:

  • Your order number
  • A description of the damage or defect
  • Photographic evidence of the damage or defect

Upon verification of the damage or defect, we will either replace the product at no additional cost to you or issue a full refund, including any shipping charges.

4. Incorrect Orders

If you receive an incorrect order, please contact us within 7 days of receiving your order. We will require the following information to process your claim:

  • Your order number
  • A description of the incorrect item(s) received
  • Photographic evidence of the incorrect item(s)

Upon verification of the incorrect order, we will either send you the correct item(s) at no additional cost to you or issue a full refund, including any shipping charges.

5. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

Dirhami Investment Technology Ltd
Licensed by DIFC, Dubai, UAE
Email: [email protected]

Thank you for shopping with Iris for Her. We appreciate your understanding and cooperation.